Netranom

Front Office Coordinator

Location: Hurricane, WV (On-site)
Type: Full-time, hourly (Non-exempt)
Pay: $20/hour
Benefits: Employer-paid healthcare, PTO

Position Summary

We’re an IT services Managed Service Provider (MSP) seeking a dependable Front Office Coordinator to serve as the first point of contact for inbound phone calls and general office coordination. This role is primarily responsible for answering and routing calls with professionalism, urgency awareness, and accurate documentation. Secondarily, the coordinator will support light office administration including inventory/supplies tracking, basic event planning, and owning our relationship with our fleet manager (Enterprise Fleet Management) to keep vehicle service needs organized and on schedule.

Key Responsibilities

Phones & Front Office (Primary)

• Answer and route inbound calls promptly and professionally; provide a positive first impression for clients, vendors, and partners.
• Ask effective clarifying questions, capture accurate details, and document messages (who/what/when/urgency/best callback).
• Route requests to the correct internal team member and ensure timely handoff; track items as needed to confirm follow-through.
• Maintain clear, concise internal communications via email/chat/ticket notes as directed.
• Stay calm and helpful with high call volume, interruptions, or frustrated callers; escalate urgent matters appropriately.

Office Coordination & Admin Support (Secondary)

• Inventory & supplies: Assist Inventory Manager in tracking office/IT-related supplies as assigned, receive deliveries, maintain organized records, and flag reorder needs.
• Fleet coordination (service-focused): Act as the primary contact for Enterprise Fleet Management; coordinate and schedule service/maintenance needs, communicate updates internally, and keep records organized. (No vehicle check-in/check-out responsibilities.)
• Event planning support: Assist with planning internal team events and logistics (calendars, vendor outreach, supplies, confirmations, basic budgeting/approvals).
• General office support: Maintain an orderly front office area, manage shared calendars as assigned, and handle miscellaneous administrative tasks with strong follow-through.

Qualifications

• 1+ year experience in a receptionist/front desk, customer service, or administrative coordination role preferred.
• Strong phone presence: professional tone, ability to control calls respectfully, and excellent listening skills.
• High attention to detail and accuracy in documentation and recordkeeping.
• Strong organization and prioritization skills; comfortable with frequent interruptions and shifting priorities.
• Proficient with common office tools (Microsoft 365 or Google Workspace, email, calendars, spreadsheets); able to learn new systems quickly.
• Professional judgment and discretion when handling sensitive client or internal information.

Characteristics We’re Looking For

• Reliable, punctual, and consistent—front office coverage is critical
• Calm under pressure; de-escalates and routes issues appropriately
• Process-minded and organized (checklists, logs, templates)
• Strong follow-through: closes loops and doesn’t let tasks stall
• Clear internal communicator across teams

Background Check Requirement

Employment is contingent upon successfully passing a background check, in accordance with applicable laws and company policy.